FAQS

Account Activation

In order to get the most out of your experience, you will need to create a new login. Your previous username and password will not work on the new portal.
First check to see if we already have you in the database by entering your business e-mail address.  If that doesn't work try using an alternate e-mail you may have used in the old portal. If your email is found, you will be able to activate your account and create a password.
If your email is not found, you can create an account.
Big I MN Members

Enter your business e-mail and set up your password.  To receive member benefits you need to be affiliated with a member organization (Parent Member).  Your affiliation request will be reviewed either by the admin at your organization or Big I MN Staff, and if approved, you will receive membership privileges.

Please be aware that this process may take 24-48 hours. In the meantime, your Member Compass profile will indicate a non-member status until your affiliation is verified.

Non-Members or Big I Members from another state

To create a non-member user account (Member Compass ), set up a user ID and password. Once your user ID and password are established, you must provide the necessary contact information. Then, select the 'No Parent Member' checkbox and click the 'Continue as Non-Member' button to log into your non-member user account (Member Compass).

Billing/Payments

You can see your open invoices in your member compass from the dashboard by clicking "Account History", or to pay your total balance owed, click "Pay Balance" (see image below). If you are the primary contact for your organization, you will be able to see all open invoices for your organization. If you are not the primary contact and need to have management access, please reach out to yourfriends@bigimn.org.
You can view your receipts on your member compass by clicking "Account History". Or, if you have just paid an invoice, you should receive the receipt via email shortly after payment if your email is included at the invoice payment screen. If you are still unable to find your receipt, please email yourfriends@bigimn.org to get a copy